Special Issue on Technology Management in Healthcare Service OrganizationsNo Access

SUPPORTING ABSORPTIVE CAPACITY FOR KNOWLEDGE BROKERS: EVIDENCE OF CANADIAN HEALTH ORGANIZATIONS

Business School of Administration, Téluq-UQAM University, 455, rue du Parvis, Québec G1K 9H5, Canada

Corresponding author.

CHSRF/CIHR Chair on Knowledge Transfer and Innovation, Management Department, Laval University, 2325, rue de la Terrasse, Pavillon Palasis-Prince, Québec G1V 0A6, Canada

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NABIL AMARA

CHSRF/CIHR Chair on Knowledge Transfer and Innovation, Management Department, Laval University, 2325, rue de la Terrasse, Pavillon Palasis-Prince, Québec G1V 0A6, Canada

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https://doi.org/10.1142/S0219877013400142Cited by:8 (Source: Crossref)

Abstract

The importance of using healthcare evidence by policy-makers is widely recognized [Lavis (2006), Ward et al. (2009)]. For over a decade, several strategies to improve the use of knowledge by policy-makers have been promoted [Landry et al. (2006); Amara et al. (2004)]. Among them, the use of individuals called "intermediaries" or "knowledge brokers" is presented as a potential strategy [Hargadon (2002); Lomas (2007)]. Situated at the organizational interface, these actors benefit from a strategic position allowing easier access to external knowledge [Cohen and Levinthal (1990)]. Therefore, they must develop good skills to be able to properly enjoy all opportunities to create value for their organization. In fact, many authors consider brokers as true knowledge integrators that assess, interpret, synthesize, exploit and transfer pertinent knowledge. Despite the presence of several studies that stress the importance of the multifaceted role of brokers, few have explored how these actors concretely integrate or absorb knowledge and especially, what skills are necessary for the success of their activities. The aims of this paper are: to propose a new conceptual model on research integration by knowledge brokers and to provide an empirical testing of this proposed model. The conceptual framework to be presented in this study builds on recent theoretical developments on the concept of knowledge absorptive capacity [Todorova and Durisin (2007)]. To test the conceptual framework, we collected survey data. The sample of 297 respondents was composed of professionals and managers involved at different levels of health services in Canada. To be eligible, respondents had to be engaged in knowledge brokering activities. Data analysis allowed presenting a first portrait of the profile of knowledge brokers working in health organizations in Canada. In this perspective, several descriptive analyses, such as the distribution of knowledge brokers according to their membership organizations, their status, education, experience, etc., were completed. Other confirmatory analyses with EQS were completed to confirm the theoretical validity of the dimensions of the broker's absorptive capacity. Finally, bivariate analyses were used with these dimensions to compare knowledge brokers regarding their absorptive capacity and the explanatory variables documented in the literature. In the last part of this paper, we discuss the implications of the results on the role of knowledge brokers regarding the use of evidence in health organizations and public policy.

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